Based on business predictions, Home depot predicts further business boom in the Home depot employee self service department. In recent years, there has been an explosion in the number of home improvements and building in the country, and this has been really good for home depot sale figures.
According to their statistics, their sales rose sharply from forty six billion to eighty two billion dollars within five years, from the year 2000 to the year 2005. Home depot has been recording sales increments of about 12 per cent every year. What’s even more, Home depot isn’t even quitting yet. They have taken further steps to get more out of the boon, and have integrated centralized purchasing into the scheme of things. Furthermore, they have invested more than one billion dollars in technology.
Some of the technologies can be found around – the self checkout isles and their famous web kiosks that can be found in home depot stores all over the world. Due to this simple approach alone, the home depot’s profits have totally doubled to more than five billion dollars.
And they are not looking to back down just yet. In the year 2013, the housing market is performing some really competitive maneuvers and more and more investors are capitalizing on it. However, the home depot is set to take a formidable stance and make a fortune due to its preemptive business strategies. It has been discovered that Home depot employee self service is the way this year, and the home depot is already light years ahead.
In the fourth quarter of 2011, the revenue acquisition of the home depot increased by 5.9 per cent, from its former position of more than 15 billion dollars to more than sixteen billion. Currently, investors in the home depot have recorded earning profits and dividends at the rate of fifty cents per share, which is a significant improvement from what was the case in the previous quarter where investors were paid thirty six cents per share. Investigative, it has been found that the sole reason for this sales explosion can be linked to the home depot employee self service initiative. Due to the fact that the home depot focused attention on customer service, the strong financial front currently experience has been fortified by the sales from their individual stores.
It is no news that in the past couple of years, the Home depot has focused its attention on boosting the self service initiative of its customers. The whole concept if for the home depot to have stores that have more convenience and this is being achieved by providing customer service support.
To do this, they have dedicated more than 53 percent of the of the labor force to attending to customers. In essence, they are now working to ensure that their customers are well served and better treated. A few years ago, their labor time dedicated to customers was at 40%, so this 13% increment can be called a significant improvement for the company.
What’s even more, the dedication of extra customer time isn’t even the most crucial factor that has led to their boom. The apportioning of this time in the various regions, districts and stores under the tutelage of the Home depot is where the trick lay. It has taken a lot of dedication to customer service, planning and strict discipline from every arm of the Home Depot, and they have pulled it off quite nicely.
The Home Depot employee self service initiative is an interesting business principle, and it is one which is probably going to be adopted by other businesses in the nearest future.